Sentry Management LLC

Our Expectations of Our Management Company

The Glenridge HOA Board of Directors hires a professional management company to handle the day-to-day business of the Association. The company works for the homeowners, under the direction of the Board. These are the standards we hold it to, and the ones we ask residents to hold us to as well.

Working for the homeowners
The Board sets policy and makes decisions, and the management company carries them out. We expect our manager to follow the Board's direction, the Association's governing documents and North Carolina law, and to treat every owner with the same respect and consistency.

Responsiveness
Owners should get a real reply from a real person. We expect questions and requests to be acknowledged within two business days, with a clear answer or next step to follow. Urgent safety and property issues should be handled the same day.

Clear, honest finances
Every dollar belongs to the homeowners. We expect:

• Accurate monthly financial statements to the Board, with income and spending matched to the approved budget.
• Master Association and pool funds kept and reported separately.
• A dedicated reserve account for long-term repairs, kept apart from day-to-day operating money.
• Assessments, late fees and collections handled the same way for every owner, and only as the governing documents and state law allow.

Smart spending
We expect the management company to help us get the best value. That means getting competitive bids and negotiating aggressively for contracts and major work, reviewing vendors regularly, and bringing cost-saving ideas to the Board. Our manager may not take commissions, referral fees or other payments from vendors who work for Glenridge.

Open records
Owners have a right to see the Association's records under North Carolina law. We expect record requests to be handled promptly and within the timelines the law sets. We also expect minutes, budgets and financial summaries to be kept organized and easy to share with owners.

Fair and consistent enforcement
Rules apply equally to every home regardless of stature, length of time living here and relationships. Before any fine, we expect violations to be documented with photos and dates, owners to get written notice and a fair chance to fix the problem or be heard, and every step to follow the process required by the governing documents and North Carolina law.

Clear communication
We expect timely notices of meetings, budgets, votes and community news, sent the way the governing documents require. Notices should be written in plain language, so every owner knows what's happening and how to take part.

Accountability
The Board reviews the management company's performance each year against its contract and these standards. Where expectations are met, we'll say so. Where they aren't, we'll work with the company to fix it, and if needed, we'll look at other options for the community.

Resident Concerns
The Board represents the entire neighborhood, it is our job to ensure that the management company is serving us all to the standards agreed upon that helped put the contract in effect. If the board or management company is not operating to those degree of standards or if you have a concern or issue, please open a ticket on this website to communicate with the board and voice your concerns.

Accountability. Communication. Compassion.
Glenridge HOA Board of Directors